Online Store Return Policy
Because products sold are custom built, there is a no refund policy.
Returning Damaged Merchandise Purchased Online
If your merchandise was damaged in transit or is defective, please contact our Customer Service department within 72 hours of the receipt of the product(s) to arrange for a replacement. No returns will be accepted without an approved Return Authorization Number
Attention: Please read immediately some products sold come with a limited warranty, provided by the manufacturer. ALL CLAIMS OR REQUESTS FOR RETURNS OF DEFECTIVE PRODUCTS MUST BE MADE BY CUSTOMER TO AMERICAN RX WITHIN 72 HOURS OF THE RECEIPT OF THE PRODUCT(S) BY THE CUSTOMER BY CALLING 1-877-461-6335.
DEFECTIVE ITEMS: All claims for defective items must be determined by manufacturer. Upon receipt of the item, we shall return it to manufacturer for final determination. In cases where the manufacturer has determined that the goods were damaged due to customer error, no replacements will be made. Should it be determined that the product is a manufacturer’s defect, it will be replaced only. No refunds or exchanges will be given for any reason. In the event the customer requires an immediate replacement prior to the manufacturer’s determination, we will ship out and bill customer for the new item until the final determination is made by the manufacturer. Once Customer Support Agent confirms that the package or item(s) was received damaged, the damaged goods or damaged unopened shipping containers will be taken back and new product will be sent out to the Customer.